We have now cleared the backlog of transactions. This incident has been fully resolved and there is no impact on clients accounts.
Posted Sep 03, 2025 - 16:00 CEST
Monitoring
We have implemented a corrective measure that has reduced the number of payments not appearing on client accounts. Efforts are ongoing to ensure that all affected transactions are fully reflected.
Posted Sep 03, 2025 - 15:34 CEST
Update
We are continuing to work on a fix for this issue.
Posted Sep 03, 2025 - 15:32 CEST
Identified
We believe that we have identified the underlying cause of the problem and are currently implementing a fix to mitigate the situation.
Posted Sep 03, 2025 - 14:08 CEST
Investigating
We are aware of an issue with Inbound Payments not being applied to clients accounts. We are currently investigating the problem internally.